Technical Support Associate

Key accountabilities:

  • Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
  • Identify and relate with various customer needs and scenarios
  • Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
  • Remain updated in client and industry led processes, technology applications, utilities, and products
  • Utilize various client based tools and applications for customer management and servicing
  • Transfer customers to appropriate departments when required
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required metrics and goals
  • Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
  • Familiarity with website scripting languages such as PHP
  • Familiarity with databases such as MySQL
  • Familiarization on network protocols like SSH, FTP and SFTP
  • Knowledge in DHCP, DNS, TCP/IP, Internal Server Error and Resolution
  • Extensive knowledge of internet technology required
  • Excellent computer skills specifically using a CRM database system
  • Strong and accurate data entry skills are required

Essential Skills:

  • Candidates must be residing within Kuala Lumpur and must be willing to relocate to Metro Manila, Philippines when travel restriction relaxes
  • At least 1 year webhosting experience in a call center company
  • At least 25 MBPS upload and download speed (claimable with proof of receipt)

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