Senior IT Solutions Engineer Azure Specialist

Key accountabilities:

  • Be the adviser of choice in terms of Cloud Services, Selection and Optimization of usage.
  • Design and implement new solutions, services, systems and capabilities to enable Fast IT.
  • Serve as a key technical engineering resource for all Hong Kong digital projects, including the new cloud brokering initiatives, cloud migration, system expansion, system refits, and cloud integrations with new and existing systems.
  • Serve as main interlocutor / operational expert of OpenShift, AWS and Azure platforms running Java, Node.JS and Python applications with more focus on Azure related technologies.
  • Collaborate with Global team members and Asia Cloud Operations teams to troubleshoot and resolve incidents and service requests.
  • Help maintain documentation on processes, how-to and technical information.
  • Provide on-call coverage during working hours as part of a rotation, as well as periodic rostered weekend on-call support; Travel occasionally to other offices in Asia region.
  • Establish and recommend policies on system use and services; Help define offerings, KPIs, monitoring, and overall management of the services.
  • Support BAU activities on maintaining cloud-systems availability and up-keep: Setup/Deployment, Change Management, Monitoring, Troubleshooting & Incident resolution. And provide KPI, system performance report, capacity management review and consumption/utilization reports.

Essential Skills:

  • 5+ years of experience in a system operation, application support or consulting role, with a focus on system/application server support & administration.
  • Experienced in delivery a complete solution on Azure; Knowledge of monitoring Azure services.
  • Experienced in Azure Security best practices and implementation
  • Experienced in Linux/Wintel sysadmin, skilled at troubleshooting system or network issues.
  • Good communication skills in English, written and oral. Technical writing skill is an advantage.
  • First experience in management is a plus (the job could evolve to a leader position).
  • Experience in IT activities in China Mainland is a plus.
  • Nice to have: Experience with Ansible, Terraform or similar tools like Puppet or Chef.
  • Nice to have: Experience with Kubernetes or Docker-based containers platform.
  • Hard skills:
    • Solid Linux or Windows system administration skills; Red Hat Certified Engineer (RHCE)/MCSE level Linux/Windows skills or better, although certifications are not required.
    • Extensive technical experiences with middleware and JAVA based application development are great to have.
    • Strong understanding of web technology, virtualization, container and cloud based technologies (e.g: Network Load Balancing, VMWare, Docker, AWS/Azure platform).
    • Sounds knowledge and experience about Azure technologies with understanding about Azure AD is a must.
    • Understood modern DevOps technologies stack: Jenkins, Ansible, Docker Registry.
  • Soft skills:
    • Communication: you will be in contact with diverse profiles (technical and non-technical, management, customer) and will be expected to adapt your communication accordingly.
    • Leadership: this position could evolve over the next 3 years to a Leadership position accordingly to the Market and Activities development. Therefore, willingness to grow to embrace leadership responsibilities will be key.
  • Assertiveness: you will be expected to deliver accordingly to customer’s targets in the respect of Cloud standards, and advise HK accordingly
  • Teamworking: you will be interacting with people based in different locations (Europe, Asia) from different departments and though working with different cultures and time zones shouldn’t be a problem for you.

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