Regional Operations Leader

Key accountabilities:

  • Ensure all CEFL Centres utilize the Educational Management System (EMS) for accurate tracking of student data, student information and other needful information for business tracking and analyses.
  • Work closely with all other Heads of Department (HoDs) to design/plan, craft, set and implement and follow through all strategic Departmental/Company policies, procedures, systems and Management decisions.
  • Develop, implement and review operational policies and procedures.
  • Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances and initiate corrective actions. Also oversees budgeting, reporting, planning, and auditing.
  • Review and improve operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures.
  • Analyse process workflow, employee and space requirements and equipment layout; implement changes.
  • Communicate customer issues with Operations Team and other HoDs and devise ways of improving the customer experience, including resolving problems and complaints.
  • Oversee IT department’s tasks and performance, especially related to EMS.
  • Oversee Resource & Support department’s tasks and performance, especially related to customer service (specifically towards Franchisees).
  • Ensure Franchisee Survey achieves an average score of 7 and above.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
  • Work with Management and Hods to determine values and mission, and plan for short and long-term goals.
  • Identify and address problems and opportunities for the company.
  • Build alliances and partnerships with other organizations
  • Maintain an overall business growth of between 15% and 20% annually.
  • To be involved in other ad-hoc projects as and when assigned by the Company.
  • To have strong coaching ability. Coaches and motivates staff. Provides guidance and direction on problems and issues. Builds capability within the team
  • To identify and attracts talent. Develops strong leadership of second liners for key positions across departmentsTo attend and assist new Franchisee centre official opening

Essential Skills:

  • Degree in Operations Managements, Business Studies or related field.
  • Good written and verbal command of English and Bahasa Malaysia. Ability to speak Mandarin or any Chinese dialect would be an added advantage.
  • Strong computer skills including Excel, Word, Outlook and PowerPoint.
  • Willing to work overtime hours and weekends when needed.
  • Experience in operations, sales or related field.

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