Customer Service Technical Manager

Key accountabilities:

  • Provide pre-sales support activities such as Technology Updates and Product training to sales staff consisting of internal and external parties.
  • Handling customer complaints or any major incidents, mainly after sales support.
  • Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by service staff.
  • Providing help and advice to customers on company’s’ products.
  • Developing customer service procedures, policies and standards for company
  • Monitor and evaluate outsourced service provider for constant technical competency and compliance with standards and strategies of the company
  • Manage internal IT equipment and ensure the operation of all IT related equipment’s in proper working condition
  • Approves the acquisition of computer hardware and software to ensure items are in compliance with standards and strategies of the company
  • To participate in ad-hoc projects or assignments as directed by the Country Manager and Managing Director.

Essential Skills:

  • Candidate with experience in IT, Computer Hardware eg printers / photocopiers will be strong added advantage
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Commerce or equivalent.
  • Required language(s): English, Chinese At least 5 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Networking, Computer and Printers will be an advantage
  • Preferably Manager specialized in Customer Service or equivalent.
  • Fast-paced environment
  • Should have strong IT / Technical Background

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