Customer Service Administrator, Order Processing

Key accountabilities:

  • Responsible to undertake the total sales administrative functions, in support of the Sales team.
  • Undertake the Sales Order cycle, such as preparing and processing sales orders, delivery orders, purchase orders and invoicing.
  • Undertake other order transactions related to loaned units meant for demonstration, samples, returns, warranty, etc. as and when necessary.
  • Ensure delivery is effected based on customers’ requests.
  • Prepare and update delivery status for submission to customers based on order confirmation from suppliers.
  • Liaise and follow up with suppliers on delivery enquiries, order status, and other matters.
  • Follow up with the internal purchasing team on delivery status.
  • Ensure prompt delivery of goods.
  • Ensure customers are provided with the necessary documents, such as packing lists, upon delivery of goods.
  • Handle and follow up with telephone enquiries.
  • Maintain a high level of cooperation and teamwork with the Sales team.
  • Handling of all for our processes necessary documentation (Customer P/O, S/O, D/O).
  • Comply with all relevant EHS legal and other requirements associated with the job functions and responsibilities.
  • Comply with all EHS requirements affecting the operations, including those affecting the customers, suppliers and contractors supplying and serving the departments.
  • Participate in EHS programs.
  • Comply with the EHS procedures and work instructions.

Essential Skills:

  • Minimum diploma/degree qualification.
  • At least 3-5 years’ of working experience in sales and customer service administration.
  • Good command of English and local languages.
  • Working with People
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedure
  • Adapting and Responding to Change
  • Computer literate and proficient in Microsoft Office (Word, Excel, Powerpoint).

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