CRM Support Engineer (Financial Institution)

Key accountabilities:

  • Preparing release notes and release packages.
  • Updating incident-tracking system regularly, informing clients timely, documenting findings and root causes meticulously.
  • Maintaining client environments and ensuring they are in sync with actual client environments.
  • Be prepared to attend critical and serious issues at extended working hours.
  • If necessary, performing operational activities on Dynamics CRM such as defining users, organizations, access & security roles settings.
  • Working closely with CRM project teams or other resources for completion of projects, enhancements and/or change requests related to the CRM system.
  • Working with internal support members to resolve functional and technical issues.
  • Support the application post go-live during system setting and fix applications issues not necessarily related to code
  • Providing support to our existing customers by,
    • Fixing bugs
    • Performance enhancement requests.
    • Providing platform level support for running Dynamics CRM Servers, Windows Servers, Database server
    • Providing training to CRM admins and users
  • Ability to develop workflows, plug-ins and able to do entity modifications

Essential Skills:

  • Educational Qualification: Bachelor’s Degree / Master’s Degree – Computer Science, Electrical Engineering, Electronics/Telecommunication
  • Years of Experience: 5 + Years
  • Experience in MS CRM SDK, C#, ASP.NET, ADO.NET, SQL Server
  • Dynamics CRM experience in an enterprise customer with at least 50 users is required
  • Minimum 5 years of experience is required
  • Minimum 3 years of web-based application development experience
  • Business know how on banking is preferred
  • Experience in debugging applications by using the following tools
    • SQL Profiler
    • Dynamics CRM Diagnostics tool
    • Windows error logs
    • SQL Query Analyzer

To apply for this job email your details to